#1 Gas Fireplace Services in Greater Vancouver
If you’re reading this page, chances are your gas fireplace suddenly shut off, the pilot light won’t stay on, or you turned on the switch and—unlike before—nothing happened.
Maybe the glass on your fireplace has turned black, or you’ve noticed a natural gas smell coming from the unit. Perhaps you already have an idea what’s wrong and you’re looking for reliable gas fireplace services in Greater Vancouver, including inspection, cleaning and repair.
Below, we’ve explained some of the most common issues homeowners experience with their gas fireplaces, along with clear information about how our gas fireplace services can help. You can compare your situation to these examples and get a better idea of what might be happening.
If your exact problem isn’t listed here, don’t worry—these are just the most common cases. Our certified gas technicians can diagnose and fix almost any fireplace problem quickly and safely as part of our comprehensive gas fireplace services.
How Our Gas Fireplace Services Keep Your System Working
Your gas fireplace is designed to safely burn natural gas or propane and release heat through a burner that is ignited by a pilot flame or spark ignition system. Air from outside feeds combustion, while exhaust gases exit through the vent, keeping your indoor air safe.
When everything is working correctly, the pilot or ignition system lights the main burner, the flame burns cleanly, and the glass stays relatively clear. If the flame is unstable, the glass keeps turning black, or the fireplace shuts itself off, those are all signs that professional gas fireplace services—inspection, cleaning or repair—are needed.
During a service visit, our certified gas technicians will explain what each component does—pilot, burner, thermocouple, thermopile, gas valve, switches and safeties—and which behaviours are normal or concerning. Our goal is for you to understand how your fireplace works and to know exactly when to call for gas fireplace services.
Gas Fireplace Services – Common Internal Problems
Thermocouple
The thermocouple is a small but essential safety component that sends a signal to the gas control valve. When the pilot flame heats the upper section of the thermocouple, it generates a small voltage that tells the valve a flame is present. This allows gas to continue flowing and keeps the pilot light on.
Over time, the tip of the thermocouple becomes worn or burnt and stops sending enough voltage. When that happens, it must be replaced. Because it is so exposed, the thermocouple is often the part that needs replacement most frequently as part of our gas fireplace services.
Gas Control Valve
In some cases, the problem is not the thermocouple but the gas control valve itself. The valve may receive the signal from the thermocouple, but due to an internal fault or mechanical wear, it fails to recognize the voltage properly, causing the pilot light to go out.
If your pilot doesn’t stay lit, you are usually facing one of two issues: a faulty thermocouple or a malfunctioning gas control valve. Our technicians test both parts and carry many common valve types for fast, professional gas fireplace services across the Lower Mainland.
Thermopile (Power Generator)
Some fireplaces also use a thermopile, sometimes called a power generator. In many designs, the thermocouple keeps the pilot flame burning while the thermopile provides power to the main burner circuit through the gas valve. If the thermopile voltage drops below an acceptable level, it must be replaced.
Spark Ignitor & Wall Switch
Another frequent issue is a faulty spark ignitor—especially when you try to relight the fireplace after summer. Dirt, debris or corrosion around the pilot area can prevent a good spark. In other cases, the problem is the wall switch: many builders install standard 120-volt switches instead of millivolt-rated ones, which eventually fail and stop sending enough voltage to the gas valve.
Our certified technicians are highly experienced in diagnosing these internal components and installing proper replacement parts so your fireplace runs safely and reliably as part of our ongoing gas fireplace services.
Gas Fireplace Services – Common Service Problems
“The pilot light doesn’t stay on!”
On gas fireplace service calls, this is one of the most common complaints. It is usually caused by one of the following:
- Not knowing the correct procedure to relight your gas fireplace
- A defective thermocouple
- A defective thermopile / power generator
- A defective gas control valve
- A defective safety switch or limit control
Gas Fireplace Maintenance and Basic Troubleshooting
If your gas fireplace has been turned off for a long time, it’s normal to need a quick refresher on how it works.
If your ignition system doesn’t light at all, you can check a few basic items before calling for professional gas fireplace services, as long as you feel completely safe doing so.
In general, maintenance should be performed annually to ensure your fireplace is functioning properly and safely during the heating season.
When you first turn on your fireplace (using a wall switch or remote) and you don’t see a spark at the pilot hood, check whether there is electricity to the fireplace plug and whether the pilot light is lit.
Try the switch or remote again. If the electrode is sparking to the pilot hood or you hear clicking from the gas valve but there is no flame, check that the manual gas shutoff valve is open.
When to Call a Certified Gas Contractor
The manual gas shutoff valve is closed when the handle is perpendicular to the gas line and open when the handle is in line with the piping.
If you have verified that electricity is present, the manual shutoff valves are open, gas is turned on, and the electrode is sparking to the hood but the pilot flame will not remain on, professional gas fireplace services are required.
At that point, turn off the electricity and gas supply to the fireplace and contact a certified gas contractor. Our 24/7 phone line makes it easy to book a qualified gas fireplace technician to inspect, clean and repair your unit.
Gas Fireplace Service Checklist
During a typical gas fireplace service visit, our technicians may:
- Check for gas leaks
- Check for carbon monoxide leaks
- Remove the glass and clean it with a special cleaner
- Take the logs out and vacuum them
- Clean and vacuum the inside of your fireplace
- Brush and vacuum dust, hair and dirt from components
- Clean key parts such as the gas valve, power generator and thermocouple
- Clean the burner and check the flame pattern
- Check gas pressure if needed
Gas Fireplace Services – Why Regular Visits Matter
The main reason to schedule regular gas fireplace services is to make sure your unit is working efficiently and safely.
If your gas fireplace is not operating efficiently, the risk of expensive repair costs goes up. You may also face unsafe conditions such as overheating, fire hazards or carbon monoxide leaks.
Professional gas fireplace maintenance helps to:
- Catch small problems before they become major repairs
- Reduce soot and keep the glass clear
- Improve efficiency and comfort
- Ensure safe operation for your family
Fireplace CO and Fire Hazards
During cold weather, few things are as cozy and attractive as a gas fireplace. However, poor maintenance can increase the risk of carbon monoxide (CO) problems and fire hazards.
Click below to learn more about safety issues and how to reduce risk.
Fireplace Service Benefits
High-efficiency natural gas fireplaces can convert a large portion of fuel into usable heat for your home. Regular gas fireplace services help keep your unit efficient, reliable and ready to work—especially during the coldest months.
Click below to read more about the benefits of routine gas fireplace service.
Gas Fireplace Parts We Always Carry
We stock many common gas fireplace parts right on our service trucks, allowing us to complete most gas fireplace services and repairs on the same day.
| Gas Fireplace Parts We Always Carry | |
| Thermocouples | Remote Control Sets |
| Remote Controls | Pilot Assemblies |
| Gas Controls / Valves | Thermopiles (Power Generators) |
| Gas Fireplace Glass | Thermostats |
| Piezo Ignitors | Toggle / Wall Switches |
| Gas Fireplace Fans | Other common parts |
Gas Fireplace Services Near You – Click on Your City
Most service companies don’t travel to all cities. We are a gas fireplace service and repair company that covers Greater Vancouver and the Fraser Valley.
We are just one phone call away from your appointment, and it doesn’t matter which city you are in within our service area:
- Vancouver
- Coquitlam
- Tsawwassen
- Richmond
- Mission
- West Vancouver
- Burnaby
- Ladner
- Delta
- Surrey
- New Westminster
- Maple Ridge
- Pitt Meadows
- Port Coquitlam
- White Rock
- Port Moody
- North Vancouver
- Langley
Gas Fireplace Makes and Models
As a homeowner, it’s helpful to know that there are many different gas fireplace makes and models on the market, each with its own design and configuration.
This means that being a gas fireplace service and repair technician requires a lot of real-world experience on different systems. When you hire a company for gas fireplace services, you should make sure they have technicians who are familiar with your specific make and model.
Our gas fireplace service technicians work on many different brands throughout Greater Vancouver and the Fraser Valley, including:
- Montigo
- Regency
- Kingsman
- Myson
- Napoleon
- Robinson-Willey
- Selkirk
- Hunter
- Heat-N-Glo
- Heatilator
- Archgard
- InstaFlame-Majestic
- Superior-Lennox
- Valor
Book Professional Gas Fireplace Services Today
If your gas fireplace is not working properly, or you want to schedule annual maintenance, our certified gas technicians are ready to help across Greater Vancouver and the Fraser Valley.
Call us now to talk about your system, ask questions or schedule gas fireplace services at a time that works for you.